Why Connecting a Digital Element to Your Product is Vital to Your Business

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by Michelle Lawrence | Last Updated: Nov 11, 2022

There’s a new phenomenon happening among consumers. 

According to  McKinsey, the “Loyalty Shake-up”  is occurring at a higher rate than ever before. Consumers are no longer remaining loyal to a particular brand or retailer, with factors such as price and availability of products being top considerations. 

The same report stated that 90 percent of consumers have noticed rising inflation costs affect their regularly purchased products. This means for products to stay in the consumers’ shopping carts, proving the brand’s value is paramount.

For some marketers, it threatens to cause consumers to switch to competitors if the buying experience doesn’t exceed expectations. For others,  it presents an opportunity to win over new customers more easily than before  - especially when the consumers’ products are connected to a digital element. 

What is Digital Element? 

Landing pages. Mobile apps. Microsites. These are just a few types of digital elements brands can connect to their products to drive revenue and stand out in the aisle. 

Using traditional methods, digital elements such as a mobile app can take up to a year to build. Let’s say your team was on board waiting a year to roll out a digital element - a native mobile app can cost around $300,000 to build (not including any recurring fees or changes your team will likely make during its lifetime). 

Digital experience platforms (DXPs) fundamentally change how marketers think about their product packaging, marketing campaigns, and product launches. On average, marketers can create and launch a landing page, mobile app, or microsite in 20 minutes or less using a DXP like Lumavate (and even faster when starting from a Template). 

Connecting Digital Elements to Products In-store 

Depending on your brand’s business goals, adding a digital element to your product might take on various appearances. 

Let’s say driving revenue is a primary focus of yours. According to Zippia, 60 percent of consumers still prefer to shop in-store to see or try on the products they intend to purchase. Of these consumers, 59 percent use their mobile devices in-store to compare costs or research deals and coupons. Based on this example, it makes sense for your brand to harness in on creating a digital element that highlights features of your product and incentives consumers with a promotional offer. 

Take a look at other ways you can connect your product to a digital element to drive revenue and disrupt the aisle for your brand:

Including a Digital Element in the Post-purchase Experience 

Getting customers to purchase from your brand is only half the battle. More than a third of consumers report that they are willing to leave a brand if they have a single bad experience. 

A disappointing post-purchase experience can be a result of many things. But the most common frustration customers have with their post-purchase experience is not being onboarded properly. 

Registria reported that 47 percent of consumers want to connect with brands immediately after purchase to receive information such as instructions, video tutorials, warranty information, and more sent directly to their mobile devices. Consumers want immediate answers and don’t want to search past the first page of Google to get answers. Adding a digital element to your product is the piece to the puzzle to ensure your customers have an exceptional experience as their journey with your brand develops. 

Here are a few ways to ensure customers have an exceptional post-purchase experience d by connecting a digital element to your product: 

80 percent of consumers report that their experience with the products is just as important as the product itself. Brands that win are those who go above and beyond in all aspects of the customer journey.

The list of ways of including a digital element in your product is endless. Discover the many Templates Lumavate offers to help you achieve your brand’s business goals.

Digital Experiences for Every Moment

Create digital experiences for every touchpoint in the customer journey from product packaging to product registration to onboarding to customer support and so much more. What do you want to create first?