Lumavate Security

Organizational Security

  • Information Security Program
    • We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
  • Third-Party Audits
    • Our organization undergoes independent third-party assessments to test our security and compliance controls.
  • Third-Party Penetration Testing
    • We perform independent third-party penetration at least annually to ensure that thesecurity posture of our services is uncompromised.
  • Roles and Responsibilities
    • Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well-defined and documented. Our team members are required to review and accept all of the security policies.
  • Security Awareness Training
    • Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality
    • All team members must sign and adhere to an industry-standard confidentiality agreement before their first day of work.
  • Background Checks
    • We perform background checks on all new team members in accordance with locallaws.

Cloud Security

  • Cloud Infrastructure Security
    • All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
  • Data Hosting Security
    • All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the [United States]. Please reference the above vendor-specific documentation linked above for more information.
  • Encryption at Rest
    • All databases are encrypted at rest.
  • Encryption in Transit
    • Our applications encrypt in transit with TLS/SSL only.
  • Vulnerability Scanning
    • We perform vulnerability scanning and actively monitor for threats.
  • Logging and Monitoring
    • We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery
    • We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team if any failures affect users.
  • Incident Response
    • We have a process for handling information security events, including escalation procedures, rapid mitigation, and communication.

Access Security

  • Permissions and Authentication
    • Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
    • Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
  • Least Privilege Access Control
    • We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews
    • We perform quarterly access reviews of all team members with access to sensitive systems.
  • Password Requirements
    • All team members are required to adhere to a minimum set of password requirements and complexity for access.
  • Password Managers
    • All company-issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

  • Annual Risk Assessments
    • We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
  • Vendor Risk Management
    • Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact security@lumavate.com.

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