Making Your Guests Feel At Home with Mobile Tech
by Sarah Thuet | Last Updated: Feb 9, 2018
by Sarah Thuet | Last Updated: Feb 9, 2018
“We are … setting a new standard for the industry by giving our guests a travel experience where the room knows them and they know the room” Hilton CEO, Christopher Nassetta.Home Is Where Their Smartphone Is The role of “the traveller” continues to transform. The next generation travellers no longer want these mobile-driven experiences...they expect them. This means that hotels should be working towards creating an experience that feels like an extension of what guests value about their in-home experience. The best way to do this in today’s tech climate? By transforming into a smart hotel. By taking a page out of Hilton’s book and leveraging mobile technology that guests are already implementing in their homes and daily lives, hotels will be able to grow to create a flexible and personalized guest experience that is accessible from the device they already have in their pockets. The world is moving at a faster pace than ever before, and in the hospitality industry, competition is high and differentiation is low–which means finding ways to achieve a premier guest experience is critical. By integrating a mobile experience that leverages new technology to fit each guest’s individual needs, hotels will stand out in an otherwise level playing-field and create long-lasting guest relations, that will keep them visiting time and time again.