There are moments throughout the customer journey where your customers need assistance. Providing customers with the right information they need at that exact moment is a surefire way to delight them and reduce your customer support costs.
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Increase your product registration rates by simplifying the process for customers to submit their contact information.
Deliver an exceptional first-time experience by providing customers with step-by-step instructions for using their new product.
Provide customers with easy access to product information with a scan of a QR code on your product.
Make it simple for your customers to send in the rebate for their product and have it sent directly into your system of record.
Capture more warranty registrations by making it easy for customers to submit their warranty registration and have it sent to your system of record.
Enable customers to track product usage and send them maintenance recommendations based on usage.
Launch a NPS survey in only a few minutes and know where you stand with your customers.
Manage the review and approval process for all of the product rebate submissions sent to your company.
Train customers on how to properly use your products with step-by-step instructions, videos, operator's manuals, and troubleshooting tips.
Give your customers an easy-to-use portal where they can update their account information, access relevant content, create and manage support tickets, and more.
Streamline the process for your field service technicians to collect product information, troubleshoot, and more with an interface aligned to your processes.
Empower your dealers to have quick access to marketing resources, order requests, product guides, news, and more.
The standard printed product registration card included in product packaging doesn't work anymore. Consumers don’t want to fill it out or take the time to drop it in the mail. Instead, it usually ends up in the trash without your brand capturing their valuable contact information. It’s time to ditch the printed product registration card and go digital. Using Lumavate, you can tie a QR code, NFC tag, or text to your product packaging that immediately takes new customers through an online product registration process resulting in more registrations for your business.
First impressions matter. The initial experience your customers have with their new product is a prime example. Your new customers will make quick assumptions about your brand and products based on what they experience the first time using your product. That’s why a digital product onboarding experience that gives new customers step-by-step instructions for using their new product can ensure their first experience is an extremely positive one.
Throughout the life of your product, there will be numerous times when your customers will need detailed product information, how-to videos, troubleshooting tips, and more. And it’s safe to say that none of them kept their printed product manuals to pull out at a moment’s notice. Instead, they’ll likely start searching the internet for answers to their product questions. The downside? You can’t always control what appears at the top of the search results and it could be information that isn’t applicable to your products or isn’t what you’d like customers to see. The best way to prevent this from happening is by including a QR code, NFC tag, or text activation on your product label so customers can easily access accurate product information curated by your business.
A rebate tied to a new product purchase can be a compelling reason for customers to purchase your product. This means that the rebate submission process is often one of the first interactions your customer has with your brand post-purchase and a clunky rebate submission process can quickly create a negative impression. Using Lumavate, you can create an easy rebate submission process for customers that feeds directly into your system of record.
Your company’s product warranty has a set time period where the warranty covers designated items for the product and the start of this time period is often based on the date of purchase. This means you need customers to submit their warranty registration shortly after purchase so you can communicate with them and know when their warranty expires. The only way to encourage customers to fill out your warranty registration is by making the process extremely simple and dynamically pull in information such as the model number, serial number, and more. With our platform, you can provide your customers with a highly-personalized warranty registration process that allows them to submit this information in only a couple minutes.
If your product requires maintenance to ensure it operates properly, then you likely have a recommended maintenance schedule that is shared with customers. The problem? Most customers often forget about this maintenance schedule given their busy lives. That’s why providing a way for your customers to track their product usage can be extremely helpful because it enables you to send real-time maintenance reminders based on actual product usage. It’s another great way to stay connected with your customers and continue to provide value long after the initial product purchase.
Your customers are constantly providing feedback on their experiences with your business and products. This can range from social media posts to online reviews to customer support calls and more. While all of these avenues are great ways for customers to share feedback, every company needs to measure their net promoter score (NPS) on a regular basis. Using Lumavate, you can easily use our NPS Customer Survey Template to quickly create and launch a customer survey that can be used at key moments in the customer journey.
Offering a rebate tied to a product purchase can be a great way to boost sales. It also can be a paperwork nightmare if you’re relying on printed rebate cards and manual data entry for the review and approval process. Using Lumavate, you can digitize your rebate submission process and create a corresponding rebate management digital experience that makes it seamless to quickly review and approve your product rebates.
While some products are super intuitive, other products require step-by-step instructions or mandated product training before a user can operate the product. No matter what level of training is required, the best way to deliver this product training is an on-demand digital experience that customers can access at any time. Using Lumavate, you can build and continually update product training digital experiences that provide step-by-step instructions, tutorial videos, operator’s manuals, troubleshooting tips, and more to ensure your customers are well-equipped to successfully use your product.
It’s imperative that your business has up-to-date information on all of your customers. One easy way to ensure this happens is by giving your customers access to a customer portal where they can update their contact information, access relevant content, create and view support tickets, and more.
Every day your team is in the field helping customers with their technical issues, collecting product information to prep for new product installation, replacing worn parts, and so much more. They have a lot going on and need an easy way to access their assigned projects and relevant training materials which often rely on disparate tech stacks. This can cause your field team to spend more time finding information and updating various systems than actually helping your customers in the field. With Lumavate, you can create a unified front-end for your field service team that is aligned to their needs and seamlessly integrates with all of your tech stacks so they always have the latest information at their fingertips.
Your dealer network is a key channel for your business and needs real-time access to updating their account information, accessing marketing resources, product news, supply chain information, placing orders, and more. That’s why your business has to provide dealers with a dealer portal that gives them all of this functionality at their fingertips. With our platform, you can easily build a customized dealer portal for your business and integrate to your existing tech stack to ensure dealers are empowered 24/7.
