Decrease Costs
Eliminate the need for printed manuals, troubleshooting calls, and more by providing customers with digital experiences that provide product information at your customers’ fingertips.
Eliminate the need for printed manuals, troubleshooting calls, and more by providing customers with digital experiences that provide product information at your customers’ fingertips.
Our platform makes it easy for you to create digital experiences that decrease costs for your business. Check out some of our best-in-class solutions.
Provide customers with easy access to product information with a scan of a QR code on your product and remove the need for printed materials.
Eliminate the need for a printed product guide that is typically outdated as soon as it's printed and provide customers with a digital version that is always up-to-date.
Increase your product registration rates and eliminate printing costs by digitizing the process for customers to submit their contact information.
Streamline the process for your field service technicians to collect product information, troubleshoot, and more with an interface aligned to your processes.
Increase how often your sales team updates your CRM by creating a digital experience that is customized to your sales process and drives sales efficiencies.
Bring your products to life by incorporating QR codes or NFC tags on packaging that provides access to product information, videos, manuals, and more.
Deliver an exceptional first-time experience by providing customers with step-by-step instructions for using their new product.
Connect your booth with an interactive element and provide visitors with content, videos, and more to take your products to the next level.
Make it simple for your customers to send in the rebate for their product and have it sent directly into your system of record.
Manage the review and approval process for all of the product rebate submissions sent to your company.
Enable customers to track product usage and send them maintenance recommendations based on usage.
Train customers on how to properly use your products with step-by-step instructions, videos, operator's manuals, and troubleshooting tips.
Throughout the life of your product, there will be numerous times when your customers will need detailed product information, how-to videos, troubleshooting tips, and more. And it’s safe to say that none of them kept their printed product manuals to pull out at a moment’s notice. Instead, they’ll likely start searching the internet for answers to their product questions. The downside? You can’t always control what appears at the top of the search results and it could be information that isn’t applicable to your products or isn’t what you’d like customers to see. The best way to prevent this from happening is by including a QR code, NFC tag, or text activation on your product label so customers can easily access accurate product information curated by your business.
Your product guide is a key marketing and sales tool for your company, but relying on a printed version is akin to throwing money away after it's printed. That’s right. Your product guide is typically outdated immediately after it’s printed and causes you to share inaccurate information with your customers, dealers, and partners. By ditching the traditional printed product guide in favor of a digital version, you ensure the product guide contains accurate information, save a ton on printing expenses, and gain valuable information about how your customers actually consume the product guide thanks to analytics.
The standard printed product registration card included in product packaging doesn't work anymore. Consumers don’t want to fill it out or take the time to drop it in the mail. Instead, it usually ends up in the trash without your brand capturing their valuable contact information. It’s time to ditch the printed product registration card and go digital. Using Lumavate, you can tie a QR code, NFC tag, or text to your product packaging that immediately takes new customers through an online product registration process resulting in more registrations for your business.
Every day your team is in the field helping customers with their technical issues, collecting product information to prep for new product installation, replacing worn parts, and so much more. They have a lot going on and need an easy way to access their assigned projects and relevant training materials which often rely on disparate tech stacks. This can cause your field team to spend more time finding information and updating various systems than actually helping your customers in the field. With Lumavate, you can create a unified front-end for your field service team that is aligned to their needs and seamlessly integrates with all of your tech stacks so they always have the latest information at their fingertips.
No matter what customer relationship management (CRM) system you use, it’s highly likely that you struggle to get your sales team to keep it updated on a regular basis. One of the primary reasons driving this behavior is that your CRM doesn’t truly align to your sales process and often requires the team to do a multitude of unnecessary clicks to update information. That’s where our platform can help. With Lumavate, you can actually build out a customized front-end to your CRM that fully aligns with your sales process and needs of your sales team while ensuring all of the data instantaneously flows into your CRM. It’s a win-win.
You’ve likely spent months perfecting your product packaging long before it ever hits the production lines and store shelves. This timeframe is often why many brands tend to choose product packaging designs and messaging that are evergreen. With Lumavate, you can keep your product packaging evergreen by incorporating a QR code, NFC tag, or text activation that gives your product packaging a digital element that provides detailed product information, helpful videos, manuals, seasonal content, and more.
First impressions matter. The initial experience your customers have with their new product is a prime example. Your new customers will make quick assumptions about your brand and products based on what they experience the first time using your product. That’s why a digital product onboarding experience that gives new customers step-by-step instructions for using their new product can ensure their first experience is an extremely positive one.
Your trade show booth is often a major investment for your business and each time you want to change the graphics, messaging, etc. is another cost. One way to offset this ongoing cost is to incorporate a QR code or NFC tag on your physical booth that ties to a digital experience with product-specific content, videos, interactive product images, and more that can be easily changed based on the products you want to promote in your booth. It’s also a great way to interact with your audience who may not want to engage in a conversation at your booth but are interested in learning more about your company and product offerings.
A rebate tied to a new product purchase can be a compelling reason for customers to purchase your product. This means that the rebate submission process is often one of the first interactions your customer has with your brand post-purchase and a clunky rebate submission process can quickly create a negative impression. Using Lumavate, you can create an easy rebate submission process for customers that feeds directly into your system of record.
Offering a rebate tied to a product purchase can be a great way to boost sales. It also can be a paperwork nightmare if you’re relying on printed rebate cards and manual data entry for the review and approval process. Using Lumavate, you can digitize your rebate submission process and create a corresponding rebate management digital experience that makes it seamless to quickly review and approve your product rebates.
If your product requires maintenance to ensure it operates properly, then you likely have a recommended maintenance schedule that is shared with customers. The problem? Most customers often forget about this maintenance schedule given their busy lives. That’s why providing a way for your customers to track their product usage can be extremely helpful because it enables you to send real-time maintenance reminders based on actual product usage. It’s another great way to stay connected with your customers and continue to provide value long after the initial product purchase.
While some products are super intuitive, other products require step-by-step instructions or mandated product training before a user can operate the product. No matter what level of training is required, the best way to deliver this product training is an on-demand digital experience that customers can access at any time. Using Lumavate, you can build and continually update product training digital experiences that provide step-by-step instructions, tutorial videos, operator’s manuals, troubleshooting tips, and more to ensure your customers are well-equipped to successfully use your product.
