Where Will CX Go In 2018: Four Predictions For The New Year
by Tim Butler | Last Updated: Jan 4, 2018
by Tim Butler | Last Updated: Jan 4, 2018
After the holiday season, many of us turn our focus to setting our new year resolutions. While I’ve already set mine, one of the things I’m most excited about this year is to see how customer experience (CX) evolves. Here at Lumavate, we spent some of our holiday looking into our crystal ball, and have forecasted four ways we believe CX will evolve this year.
And, with that our crystal ball has spoken: 2018 is sure to be an exciting year for CX. Developments in technology are giving brands more options to better connect and serve customers throughout their entire customer journey. Take advantage of these changes in technology and customer expectations, and you are sure to win the CX game in 2018.