Empower Your Customers
It’s imperative that your business has up-to-date information on all of your customers. One easy way to ensure this happens is by giving your customers access to a customer portal where they can update their contact information, access relevant content, create and view support tickets, and more.
Streamline the Process for Your Field Service Team
Every day your team is in the field helping customers with their technical issues, collecting product information to prep for new product installation, replacing worn parts, and so much more. They have a lot going on and need an easy way to access their assigned projects and relevant training materials which often rely on disparate tech stacks. This can cause your field team to spend more time finding information and updating various systems than actually helping your customers in the field. With Lumavate, you can create a unified front-end for your field service team that is aligned to their needs and seamlessly integrates with all of your tech stacks so they always have the latest information at their fingertips.
Increase the Efficiency of Your Sales Team
No matter what customer relationship management (CRM) system you use, it’s highly likely that you struggle to get your sales team to keep it updated on a regular basis. One of the primary reasons driving this behavior is that your CRM doesn’t truly align to your sales process and often requires the team to do a multitude of unnecessary clicks to update information. That’s where our platform can help. With Lumavate, you can actually build out a customized front-end to your CRM that fully aligns with your sales process and needs of your sales team while ensuring all of the data instantaneously flows into your CRM. It’s a win-win.
Manage the Review and Approval Process of Rebate Submissions
Offering a rebate tied to a product purchase can be a great way to boost sales. It also can be a paperwork nightmare if you’re relying on printed rebate cards and manual data entry for the review and approval process. Using Lumavate, you can digitize your rebate submission process and create a corresponding rebate management digital experience that makes it seamless to quickly review and approve your product rebates.
Streamline Access for Partners
Your partner network manages various systems and communication channels for their own business so layering on multiple systems and channels for your partnership isn’t going to be effective. Instead, you need to provide partners with a portal where they can easily access pertinent information about your products, partner program updates, update their account information, access marketing resources, place orders, and more. Using Lumavate, it’s simple to create a partner portal that works for your business.
Bring Out the Best in Your Team
One of the most crucial components to the success of your business is ongoing employee training. While some of this enablement can definitely occur in-person, it’s imperative that your business provides employees with on-demand training resources they can access at any time. Using Lumavate, you can create an employee training digital experience that gives your team a checklist of content to review, access to on-demand training videos and resources, and much more. Plus, it’s always available to them on any device: mobile, tablet, and desktop so they can easily access it no matter where they are.
Help Visitors Seamlessly Navigate Your Office Building
Every day your office building welcomes first-time visitors that range from customers, new employees, hiring candidates, vendors, and more who need assistance in finding their way. While it’s ideal to provide every first-time visitor with a personalized tour, it’s also highly unlikely that your business has the resources to do so. That’s where Lumavate comes in. Using our platform, you can quickly launch a wayfinding digital experience that provides step-by-step written instructions with pictures on how to get from one location in your building to another.
Streamline and Personalize Employee Communications
It’s time to quit communicating with your employees across numerous channels then acting surprised that they didn't read the important company announcement. You need a single source of truth for your company information that your employees can access on any device no matter where they are. With Lumavate, you can quickly launch a secure internal communications portal where all pertinent company news is shared. It’s also 100 percent personalized to each employee ensuring they only see the information they need to know for their specific role. Bonus: You can send real-time or scheduled text messages for urgent communications too.
Take Your Internal Events to the Next Level
Your business hosts multiple internal events a year that range from all-hands meetings to quarterly business reviews to sales team meetings to educational sessions about HR benefits to holiday parties and more. These are numerous opportunities for you to uplevel the event experience with a compelling digital element that includes everything from agendas, attendee lists, scavenger hunts, indoor wayfinding, and more.
