Add Our Solution To Your Product Experience
We know your business is as unique as your customers, and we’re here to accommodate. Start with the intuitive Lumavate Platform and build your perfect package from there.
Registration & Onboarding
Provide a digital channel for registration and see significant increases in customer satisfaction
Increase Product Registrations
Significantly increase capture rates using Smart Codes to digitally pre-populate model and serial number information for frictionless registration.
Promote Safe Operation
Reduce risk exposure through digital access to safety warnings and video tutorials. Capture an audit trail of utilization to mitigate liability exposure.
Quickly Access Video Content & Tech Pubs
Improve the customer experience through digital access to the most current product manuals, and collect closed-loop customer feedback on content.
Service & Support
Enhance your customer’s experience with your product by providing easily accessible support options
Decrease Customer Support Calls
Utilize live chat, interactive content and digital product manuals for How To, FAQs, and Repair & Maintenance moments. “Wow” your end users with reduced call times as a result of support ops instantaneously knowing the end user’s model, serial number, and related unit history.
Automate Service Reminder Notifications
Proactively push notifications for seasonal maintenance, periodic service checks, and offers for supplies and replenishment parts.
Improve Service Technician Productivity
Provide digital access to product parts and service bulletin information that is specific to the model and serial number of the unit being serviced, instantly on their mobile device at their time of need.
Capture additional aftermarket revenue with a unified aftermarket sales and service experience
Increase Aftermarket Sales
Use this captive channel to sell common parts and supplies directly to your end-user via our dealer locator or seamless integration to your e-commerce. Say goodbye to ‘Parts Pirates’ and the spiraling costs of PPC and SEO.
Eliminate Returns of Wrong Parts
We bring precision to ordering aftermarket parts, since our mobile experiences are specific to each model and serial number. Only relevant parts are displayed for purchase, saving you time and money on unnecessary returns.
Replenishment & Replacement Notifications
Use trigger-based push notifications to remind customers to re-order OEM parts and supplies, including optional incentive offers.
Internet of Things (IoT)
Connect your products and customers to differentiate your product
Lumavate’s innovative IoT solution connects your products and customers to turn the customer experience into a key product differentiator. Using the Lumavate platform in conjunction with your IoT platform, your products are “born digital” so your customers can use their mobile devices to control their product, receive real-time notifications, access serialized product content, order model-specific parts and supplies, and DIY self-service.
Without requiring any development on your end, we provide an intuitive application for designing and publishing mobile-first customer experiences, making it easy to capture customer behavior into your IoT data set, and making your IoT analytical insights more intelligent, more relevant, and ultimately more actionable.
Fits Into Every Moment
Lumavate’s IoT Solution Package fits into every moment of your customer’s journey with your products. Unlock the hidden value in your IoT strategy by implementing Lumavate!