Deliver Exceptional Product Experiences

Between manuals, product registration, troubleshooting tips, and more, there’s a ton of information your team has created that can often be hard to easily find by your customers. By connecting a digital experience with your physical product, you can provide a seamless experience to your customers throughout every step of their customer journey. With Lumavate, you can collect zero-party customer data, provide a guided onboarding experience, share troubleshooting tips, compare products, and so much more to ensure you’re delivering a truly exceptional customer experience.

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Solutions for Manufacturing

Our platform makes it easy for you to create digital experiences that increase sales, decrease costs, and strengthen your dealer or partner relationships. Check out some of our best-in-class solutions.

Product Packaging

Bring your products to life by incorporating QR codes or NFC tags on packaging that provides access to product information, videos, manuals, and more.

Product Guide

Eliminate the need for a printed product guide that is typically outdated as soon as it's printed and provide customers with a digital version that is always up-to-date.

Product Recommendations

Help customers find the best product for their needs through an interactive quiz.

In-aisle

Help your brand stand out in the aisle amongst competitors to drive more sales in-store.

Product Information

Provide customers with easy access to product information with a scan of a QR code on your product and remove the need for printed materials.

Product Comparison

Empower customers to easily compare multiple products so they can find and purchase the best option for their needs.

Product Maintenance Tracking

Enable customers to track product usage and send them maintenance recommendations based on usage.

Guided Shopping

Provide a digital concierge shopping experience and help your customers find and purchase the products they need based on information they share.

Marketing Campaign

Tie a digital element to your next marketing campaign and watch your results soar.

Product Registration

Increase your product registration rates and eliminate printing costs by digitizing the process for customers to submit their contact information.

Mobile Messaging Opt-in

Add mobile messaging as a channel in your marketing strategy and make it simple for customers to opt-in to receive text messages from your brand.

Product Launch

Amplify the results of your product launch with a digital experience that highlights the new product and provides exclusive content.

Product Onboarding

Deliver an exceptional first-time experience by providing customers with step-by-step instructions for using their new product.

Rebate Submission

Make it simple for your customers to send in the rebate for their product and have it sent directly into your system of record.

Rebate Management

Manage the review and approval process for all of the product rebate submissions sent to your company.

Field Service

Streamline the process for your field service technicians to collect product information, troubleshoot, and more with an interface aligned to your processes.

Sales Productivity

Increase how often your sales team updates your CRM by creating a digital experience that is customized to your sales process and drives sales efficiencies.

NPS Customer Survey

Launch a NPS survey in only a few minutes and know where you stand with your customers.

Trade Show Attendee

Create an interactive element for your booth that eliminates printed materials, enables attendees to schedule meetings with your sales team, and more.

Interactive Booth

Connect your booth with an interactive element and provide visitors with content, videos, and more to take your products to the next level.

Booth Management

Simplify managing your booth by providing a booth overview, talking points, lead capture, schedule, and more at the fingertips of your booth workers.

Warranty Registration

Capture more warranty registrations by making it easy for customers to submit their warranty registration and have it sent to your system of record.

Product Training

Train customers on how to properly use your products with step-by-step instructions, videos, operator's manuals, and troubleshooting tips.

Sales Resources

Enable your sales team to quickly access and share relevant marketing resources with their customers.

Sales Enablement

Empower your sales team with all of the information they need to effectively sell your products or services.

Lead Registration

Capture leads for your sales team 24/7/365 and have the leads automatically sent to your system of record.

ABM: Prospecting

Make a lasting first impression on your target accounts with a highly-personalized experience that shares how you can help their business.

ABM: Deal Acceleration

Stand out from the competition throughout the sales process with a highly-personalized digital experience for each opportunity in your pipeline.

Dealer Communications

Ensure your dealers stay informed with a personalized digital experience that shares relevant product news, updates, offers, and more.

Dealer Experience

Take partnership to the next level and provide each of your dealers with a co-branded experience that showcases your products and their dealership.

Dealer Portal

Empower your dealers to have quick access to marketing resources, order requests, product guides, news, and more.

Partner Portal

Allow your partners to manage all aspects of their partnership including updating account information, accessing resources, submitting orders, and more.

Email Opt-in

Allow customers to easily opt-in to receive marketing emails from your brand.

Pair Your Product Packaging with Digital

You’ve likely spent months perfecting your product packaging long before it ever hits the production lines and store shelves. This timeframe is often why many brands tend to choose product packaging designs and messaging that are evergreen. With Lumavate, you can keep your product packaging evergreen by incorporating a QR code, NFC tag, or text activation that gives your product packaging a digital element that provides detailed product information, helpful videos, manuals, seasonal content, and more.

Digitize Your Product Guide

Your product guide is a key marketing and sales tool for your company, but relying on a printed version is akin to throwing money away after it's printed. That’s right. Your product guide is typically outdated immediately after it’s printed and causes you to share inaccurate information with your customers, dealers, and partners. By ditching the traditional printed product guide in favor of a digital version, you ensure the product guide contains accurate information, save a ton on printing expenses, and gain valuable information about how your customers actually consume the product guide thanks to analytics.

Recommend the Best Products to Your Customers

The in-aisle and online shopping experience can be overwhelming for customers especially if they’re buying a new product type for the first time. Providing an interactive quiz that helps customers find the best product for their needs can be a major differentiator for your brand that drives product sales and brand loyalty. It also helps ensure your customers are likely to be happy with their new product purchase since it was recommended based on your expert guidance.

Stand Out in the Aisle

The in-aisle experience is more crowded than ever before making it extremely difficult to stand out from the competition. Your brand has to implement disruptive marketing strategies to grab attention and increase product sales. Using Lumavate, you have multiple ways to disrupt the in-aisle experience and drive sales for your business.

Simplify Access to Product Information

Throughout the life of your product, there will be numerous times when your customers will need detailed product information, how-to videos, troubleshooting tips, and more. And it’s safe to say that none of them kept their printed product manuals to pull out at a moment’s notice. Instead, they’ll likely start searching the internet for answers to their product questions. The downside? You can’t always control what appears at the top of the search results and it could be information that isn’t applicable to your products or isn’t what you’d like customers to see. The best way to prevent this from happening is by including a QR code, NFC tag, or text activation on your product label so customers can easily access accurate product information curated by your business.

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Compare Product Options

There are countless product options available to consumers today and the sheer number of them can make it extremely overwhelming to digest and compare. This is why many consumers often turn to their social network, review sites, and comparison guides to help determine which product meets their needs. Using Lumavate, you can quickly create and launch a product comparison digital experience that allows customers to compare multiple products from your brand (or even competitor products) to ensure they pick the best one from your company that meets their needs.

Enable Customers to Track Product Usage

If your product requires maintenance to ensure it operates properly, then you likely have a recommended maintenance schedule that is shared with customers. The problem? Most customers often forget about this maintenance schedule given their busy lives. That’s why providing a way for your customers to track their product usage can be extremely helpful because it enables you to send real-time maintenance reminders based on actual product usage. It’s another great way to stay connected with your customers and continue to provide value long after the initial product purchase.

Deliver a Digital Concierge Guided Shopping Experience

Everyone loves the VIP treatment and it’s easy for you to provide that type of experience to your customers digitally with a guided shopping experience. Using your digital concierge, you can ask customers key questions about their product needs, likes and dislikes, and more to help curate a collection of products for the customer to purchase. This guided shopping experience gives every customer the VIP treatment 24/7 from anywhere.

Amplify Your Marketing Campaigns

Every marketing campaign launched must have a corresponding digital element to truly amplify your campaign efforts and drive stronger results. Using Lumavate, you can quickly create engaging digital experiences to pair with your marketing campaigns to generate more conversations, brand engagement, and increased revenue.

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Increase Your Product Registration Rates

The standard printed product registration card included in product packaging doesn't work anymore. Consumers don’t want to fill it out or take the time to drop it in the mail. Instead, it usually ends up in the trash without your brand capturing their valuable contact information. It’s time to ditch the printed product registration card and go digital. Using Lumavate, you can tie a QR code, NFC tag, or text to your product packaging that immediately takes new customers through an online product registration process resulting in more registrations for your business.

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Reach Your Customers with Mobile Messaging

One of the best ways to connect with your customers is via SMS messages. With an open rate of 98 percent, text messaging far surpasses the engagement rates of any other marketing channel. Our platform makes it simple to drive text message opt-ins for your business, automatically handles the required double opt-in confirmation, and allows you to send real-time or scheduled text to your subscribers.

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Boost Product Launches

A product launch is a great way to introduce your new product offering to customers to drive awareness, product interest, and sales. It also creates a lasting impression with customers that can be hard to overcome if the first impression isn’t positive. It’s important to harness the excitement around this product launch and amplify it with a corresponding digital experience that helps provide more context about the product, shares exclusive content and special offers, and more to ensure the first impression is a positive one.

Deliver an Exceptional Product Onboarding Experience

First impressions matter. The initial experience your customers have with their new product is a prime example. Your new customers will make quick assumptions about your brand and products based on what they experience the first time using your product. That’s why a digital product onboarding experience that gives new customers step-by-step instructions for using their new product can ensure their first experience is an extremely positive one.

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Make Rebate Submissions Easy

A rebate tied to a new product purchase can be a compelling reason for customers to purchase your product. This means that the rebate submission process is often one of the first interactions your customer has with your brand post-purchase and a clunky rebate submission process can quickly create a negative impression. Using Lumavate, you can create an easy rebate submission process for customers that feeds directly into your system of record.

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Manage the Review and Approval Process of Rebate Submissions

Offering a rebate tied to a product purchase can be a great way to boost sales. It also can be a paperwork nightmare if you’re relying on printed rebate cards and manual data entry for the review and approval process. Using Lumavate, you can digitize your rebate submission process and create a corresponding rebate management digital experience that makes it seamless to quickly review and approve your product rebates.

Streamline the Process for Your Field Service Team

Every day your team is in the field helping customers with their technical issues, collecting product information to prep for new product installation, replacing worn parts, and so much more. They have a lot going on and need an easy way to access their assigned projects and relevant training materials which often rely on disparate tech stacks. This can cause your field team to spend more time finding information and updating various systems than actually helping your customers in the field. With Lumavate, you can create a unified front-end for your field service team that is aligned to their needs and seamlessly integrates with all of your tech stacks so they always have the latest information at their fingertips.

Increase the Efficiency of Your Sales Team

No matter what customer relationship management (CRM) system you use, it’s highly likely that you struggle to get your sales team to keep it updated on a regular basis. One of the primary reasons driving this behavior is that your CRM doesn’t truly align to your sales process and often requires the team to do a multitude of unnecessary clicks to update information. That’s where our platform can help. With Lumavate, you can actually build out a customized front-end to your CRM that fully aligns with your sales process and needs of your sales team while ensuring all of the data instantaneously flows into your CRM. It’s a win-win.

Capture Real-time Customer Feedback

Your customers are constantly providing feedback on their experiences with your business and products. This can range from social media posts to online reviews to customer support calls and more. While all of these avenues are great ways for customers to share feedback, every company needs to measure their net promoter score (NPS) on a regular basis. Using Lumavate, you can easily use our NPS Customer Survey Template to quickly create and launch a customer survey that can be used at key moments in the customer journey.

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Give Your Trade Show Booth Attendees a Digital Resource

Every visitor that stops by your trade show booth is a potential customer for your business, but it can be challenging to have active conversations with every single one of them. That’s why you have to find ways to connect with these visitors both in-person and digitally so you don’t miss out on any potential opportunities. Adding a digital element to your booth makes it possible for visitors to quickly access more information about your company and products, schedule a meeting with your sales team, share resources with colleagues, and more. It’s a great way to increase the ROI of your booth investment and eliminate the cost of handing out printed materials at your booth.

Make Your Trade Show Booth Interactive

Your trade show booth is often a major investment for your business and each time you want to change the graphics, messaging, etc. is another cost. One way to offset this ongoing cost is to incorporate a QR code or NFC tag on your physical booth that ties to a digital experience with product-specific content, videos, interactive product images, and more that can be easily changed based on the products you want to promote in your booth. It’s also a great way to interact with your audience who may not want to engage in a conversation at your booth but are interested in learning more about your company and product offerings.

Simplify Your Booth Management Process

It’s time intensive to prepare your team to work your company’s booth at a trade show. It requires oversight into booth scheduling, educating the team on the key talking points, training on using the lead capture system, and so much more. And it’s complicated by the fact that most of the team members working your booth have other responsibilities so they aren’t spending time preparing for the trade show until they actually arrive onsite. That’s why it’s so important to provide your team with a digital experience at their fingertips that contains all of the information they need to effectively work the booth and drive the best results for your business during the event.

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Simplify the Warranty Registration Process

Your company’s product warranty has a set time period where the warranty covers designated items for the product and the start of this time period is often based on the date of purchase. This means you need customers to submit their warranty registration shortly after purchase so you can communicate with them and know when their warranty expires. The only way to encourage customers to fill out your warranty registration is by making the process extremely simple and dynamically pull in information such as the model number, serial number, and more. With our platform, you can provide your customers with a highly-personalized warranty registration process that allows them to submit this information in only a couple minutes.

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Provide On-demand Product Training

While some products are super intuitive, other products require step-by-step instructions or mandated product training before a user can operate the product. No matter what level of training is required, the best way to deliver this product training is an on-demand digital experience that customers can access at any time. Using Lumavate, you can build and continually update product training digital experiences that provide step-by-step instructions, tutorial videos, operator’s manuals, troubleshooting tips, and more to ensure your customers are well-equipped to successfully use your product.

Make It Easy to Share Resources

Your company has invested in creating a ton of great marketing and sales resources that are designed to be used throughout various stages in your sales process. The problem? It’s often hard for your sales team to locate these resources so they can easily share them with customers. That’s where Lumavate comes in. Our platform allows you to create a portal for your sales team to easily access sales resources to share in conversation with customers or send directly to them via email or text.

Empower Your Sales Team

One of the most crucial components to the success of your sales team is ongoing enablement. While some of this enablement can definitely occur in-person, it’s imperative that your business provides your sales team with on-demand enablement resources they can access at any time. Using Lumavate, you can create a sales enablement digital experience that gives your team a checklist of content to review, access to on-demand training videos and resources, and much more. Plus, it’s always available to them on any device: mobile, tablet, and desktop so they can easily access it no matter where they are.

Capture Leads 24/7

Your digital experiences need to be a lead generation magnet for your sales team and constantly send leads directly to your customer relationship management (CRM) 24/7. With Lumavate, we make it extremely easy for you to incorporate reusable lead registration functionality into your digital experiences and have the data sent automatically into your system of record.

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Make a Memorable First Impression

You’re not the only business reaching out to your target accounts. They’re hearing from your competitors on a regular basis plus a ton of other brands for unrelated products and services. You have to do something different to stand out to earn their time. A personalized microsite curated for their company is a major differentiator. Using Lumavate, it’s possible to create and manage personalized microsites for every account you target to generate a positive first impression and earn the first meeting.

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Accelerate Your Timeline to Close

Every moment matters when you finally have a sales opportunity with one of your target accounts. This is heightened when a competitor is also being evaluated at the same time. That's why it’s critical to make lasting impressions throughout the process and provide a personalized experience for the account is a definite way to stand out. Using Lumavate, you can quickly create and launch highly-personalized digital experiences for each target account that include personalized videos, sales process checklist, detailed information about your products, contact information for key members of your team, and more. This personalization provides one place for your target account to go for any information on the opportunity with your business and highlights the level of effort and commitment your team is putting in to win their business.

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Ensure Your Dealers Stay Informed

Your dealer network is a key sales channel for your business and needs to stay up-to-date on all of your product news, supply chain issues, and more. While you’re likely already communicating with your dealers via email, it’s highly probable that your dealers aren't actually reading any of it. They get flooded with emails from their own company, customers, and all of the other brands they sell at their dealerships. Your communications have to stand out if you want them to be read. The best way to do that is with a personalized communications experience that provides each dealer with content relevant to their dealership and the products they sell. Plus, it’s easily searchable so they can find answers to any of their questions at any time without having to dig through their inbox.

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Personalize the Experience for Every Dealer

While your dealer network may love your brand and products, they also care a great deal about their own brand. That’s why providing your dealers with the ability to have co-branded marketing materials is so important and that has to include digital experiences. Using Lumavate, you can easily give each dealer a co-branded digital experience that showcases their brand along with your products. Just ask one of our customers who created 600 co-branded digital experiences in three days using our platform.

Empower Your Dealers

Your dealer network is a key channel for your business and needs real-time access to updating their account information, accessing marketing resources, product news, supply chain information, placing orders, and more. That’s why your business has to provide dealers with a dealer portal that gives them all of this functionality at their fingertips. With our platform, you can easily build a customized dealer portal for your business and integrate to your existing tech stack to ensure dealers are empowered 24/7.

Streamline Access for Partners

Your partner network manages various systems and communication channels for their own business so layering on multiple systems and channels for your partnership isn’t going to be effective. Instead, you need to provide partners with a portal where they can easily access pertinent information about your products, partner program updates, update their account information, access marketing resources, place orders, and more. Using Lumavate, it’s simple to create a partner portal that works for your business.

Drive More Email Opt-ins

Email is the most common channel for customer communications which is why it’s imperative to make the email opt-in process as seamless as possible for your customers. Our platform makes it simple to collect email opt-ins as a standalone landing page or included in any other type of digital experience such as a microsite, mobile apps, portal, and more.

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Digital Experiences for Every Moment

Create digital experiences for every touchpoint in the customer journey from product packaging to product registration to onboarding to customer support and so much more. What do you want to create first?

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