Enhance the Patient Experience

When patients need healthcare, they have numerous options to choose from and one of the key decision-making factors is the patient experience. Patients and their loved ones already have a lot on their mind when they're seeking medical care. It’s why they expect their selected healthcare organization to provide an exceptional patient experience from first interaction to repeat visits. Our platform makes it possible for healthcare organizations to provide interactive experiences to navigate a healthcare facility, track a patient’s status in surgery, and so much more.

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Solutions for Healthcare

Our platform makes it easy for you to create digital experiences that take the patient experience to the next level and increase brand loyalty. Check out some of our best-in-class solutions.

Hospital Navigation

Enable your visitors to seamlessly navigate your healthcare facility with step-by-step directions and photos.

NPS Customer Survey

Launch a NPS survey in only a few minutes and know where you stand with your customers.

Content Distribution

Amplify your content by making it easily accessible to your customers and allowing them to opt-in to receive new content via email or text.

Marketing Campaign

Tie a digital element to your next marketing campaign and watch your results soar.

Mobile Messaging Opt-in

Add mobile messaging as a channel in your marketing strategy and make it simple for customers to opt-in to receive text messages from your brand.

Email Opt-in

Allow customers to easily opt-in to receive marketing emails from your brand.

Field Marketing Event

Connect your VIP in-person experience with an exclusive digital element to further elevate the guest experience.

Customer Portal

Give your customers an easy-to-use portal where they can update their account information, access relevant content, create and manage support tickets, and more.

Podcast

Connect directly with your podcast listeners by providing them with an easy way to listen to your episodes and access related content.

Internal Communications

Give every employee a 100 percent personalized communications experience that ensures they have easy access to information relevant to their role.

Internal Event

Take your internal event to the next level by providing employees with an engaging digital experience.

Employee Onboarding

Deliver a top-notch employee onboarding experience that takes new employees from a signed offer letter through their entire onboarding process.

Help Visitors Seamlessly Navigate Your Healthcare Facility

Every day your healthcare facility welcomes first-time visitors that range from patients, families, new employees, hiring candidates, vendors, and more who need assistance in finding their way. While it’s ideal to provide every first-time visitor with a personalized tour, it’s also highly unlikely that your business has the resources to do so. That’s where Lumavate comes in. Using our platform, you can quickly launch a wayfinding digital experience that provides step-by-step written instructions with pictures on how to get from one location in your healthcare facility to another.

Capture Real-time Customer Feedback

Your customers are constantly providing feedback on their experiences with your business and products. This can range from social media posts to online reviews to customer support calls and more. While all of these avenues are great ways for customers to share feedback, every company needs to measure their net promoter score (NPS) on a regular basis. Using Lumavate, you can easily use our NPS Customer Survey Template to quickly create and launch a customer survey that can be used at key moments in the customer journey.

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Amplify Your Content

Your brand has created a ton of useful content that your customers, partners, dealers, etc. would find incredibly relevant and helpful. While you’ve shared this content over numerous marketing channels, there is a high probability that your customers, partners, dealers, etc. haven’t seen it yet. Using Lumavate, you can create a curated content experience that personalizes the content stream based on where each person is in their journeys with your brand. It can also serve up exclusive content that is only available through this channel. And you can give your audience the ability to opt-in to receive text messages when new content is published.

Amplify Your Marketing Campaigns

Every marketing campaign launched must have a corresponding digital element to truly amplify your campaign efforts and drive stronger results. Using Lumavate, you can quickly create engaging digital experiences to pair with your marketing campaigns to generate more conversations, brand engagement, and increased revenue.

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Reach Your Customers with Mobile Messaging

One of the best ways to connect with your customers is via SMS messages. With an open rate of 98 percent, text messaging far surpasses the engagement rates of any other marketing channel. Our platform makes it simple to drive text message opt-ins for your business, automatically handles the required double opt-in confirmation, and allows you to send real-time or scheduled text to your subscribers.

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Drive More Email Opt-ins

Email is the most common channel for customer communications which is why it’s imperative to make the email opt-in process as seamless as possible for your customers. Our platform makes it simple to collect email opt-ins as a standalone landing page or included in any other type of digital experience such as a microsite, mobile apps, portal, and more.

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Turn Your Field Marketing Event into a VIP Experience

Every field marketing event your business hosts is an opportunity to create deep connections with your attendees and distinguish your brand from competitors. While the in-person experience is definitely critical, the overall event experience starts even sooner with the first outreach. Ditch the typical email invite with a registration landing page and create a highly-personalized digital experience that showcases the benefits of attending the event, a list of who else is coming, a preview of the menu, and more to turn this into a true VIP experience that drives attendance.

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Empower Your Customers

It’s imperative that your business has up-to-date information on all of your customers. One easy way to ensure this happens is by giving your customers access to a customer portal where they can update their contact information, access relevant content, create and view support tickets, and more.

Connect With Your Podcast Listeners

While Apple Podcast, Spotify, and other channels can definitely drive podcast listeners, you don’t have the opportunity to share any other relevant content related to your episodes on those channels. Using Lumavate, you can create a podcast digital experience that allows your audience to listen to every episode of your show and check out related content for each episode. It also allows you to share exclusive content that your listeners can only find on your podcast digital experience.

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Streamline and Personalize Employee Communications

It’s time to quit communicating with your employees across numerous channels then acting surprised that they didn’t read the important company announcement. You need a single source of truth for your company information that your employees can access on any device no matter where they are. With Lumavate, you can quickly launch a secure internal communications portal where all pertinent company news is shared. It’s also 100 percent personalized to each employee ensuring they only see the information they need to know for their specific role. Bonus: You can send real-time or scheduled text messages for urgent communications too.

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Take Your Internal Events to the Next Level

Your business hosts multiple internal events a year that range from all-hands meetings to quarterly business reviews to sales team meetings to educational sessions about HR benefits to holiday parties and more. These are numerous opportunities for you to uplevel the event experience with a compelling digital element that includes everything from agendas, attendee lists, scavenger hunts, indoor wayfinding, and more.

Deliver a Top-notch Onboarding Experience

An employee’s success in your company starts with their onboarding experience, and it even begins before their first official day. Using Lumavate, you can provide every new employee with a personalized onboarding experience that takes them from a signed offer letter to their journey throughout their entire onboarding process.

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Digital Experiences for Every Moment

Create digital experiences for every touchpoint in the customer journey from product packaging to product registration to onboarding to customer support and so much more. What do you want to create first?

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