Dec 20, 2017
Top 10 Blog Posts of 2017
2017 has been a big year for mobile, and we've been there every step of the way. From progressive web apps basics to customer experience best practices.
Dec 14, 2017
Quick Wins to Improve Your Customer Onboarding Strategy
Read our customer onboarding best practices whitepaper to learn how to "WOW" your customers from their very first experience with your brand.
Dec 14, 2017
Six Ways to Wow Your Customers From the Beginning
Imagine you’ve just purchased from a brand for the first time, and you have a question concerning your purchase. Do you find the brand’s Twitter handle and send a quick tweet? Do you hunt down the number for the brand’s help line? Do you turn to an online forum, or maybe even visit the brick and mortar location? Today’s consumers have dozens of ways that they can interact with a brand, and the fast-paced technology is making customer-brand interactions more frequent than ever.
Oct 31, 2017
The ROI of Customer Experience
$62 billion of business is lost due to poor customer service. Read our whitepaper to learn our five key steps to developing a customer experience strategy.
Sep 19, 2017
The Survivors of Tech
The “failed-to-innovate graveyard” is filled with companies who failed to adapt to quick-changing technological advances.
Sep 11, 2017
Getting Started with NFC
Get to know the basics of NFC. It originated in 2004 as a subset of RFID.
Aug 23, 2017
Progressive Web Apps: What You Need to Know
We’re on the brink of a major shift in mobile technology. User engagement with native mobile apps is on a steady decline, but with every end there’s a new beginning – and in this case, there’s a very worthy replacement. Here’s everything you need to know about Progressive Web Apps (PWAs).
Aug 16, 2017
Top 7 Reasons Why You Should Reconsider QR Codes
QR codes had a tough first run. But here’s a few reasons why we think QR codes were simply ahead of their time.
Aug 9, 2017
Best Practices to Make Your Dealership Stand Out
People are naturally competitive and love to stand out from the crowd. This is a characteristic that has been ingrained in most people at a young age. Competition is what fuels us to be better versions of ourselves, and it is the innovative ones who ultimately reap the rewards. The desire to upstage the competition often translates into the business world. Yet, we’re seeing dealerships struggle to differentiate themselves from their competitors because the buyer experience tends to be similar amongst dealerships.
Aug 3, 2017
Ace the Aisle: Best Practices to Stand Out
An average retailer has 47,000 products for a consumer to choose from according to a Consumer Reports study.1 Additionally, consumers are exposed to more than 5,000 brands and advertisements on a daily basis, but only 153 are remembered by the consumer and 12 ads make an impression.2 These statistics help illustrate how the increasing number of products and advertisements are overwhelming to customers and pose a challenge for brands.
Jul 25, 2017
The Evolution of Mobile Apps
In the last 10 years, we went from not using apps at all to having them occupy most of our digital time. Apps gave us a new world of mobile functionality at first, but now our engagement with more than a handful of apps has waned. How did we get to this point and what does it mean for the future of mobile apps?
Jul 11, 2017
Four Best Practices to Increase Your Product Registration Rates
Product registration is a key component of the customer journey, but many consumers today are not registering their products. In fact, a recent report by the University of Michigan found that only 6 percent of consumers always complete their product registrations.