Thursday, October 6, 2016

The Water Cooler: Customer Experience Day Edition

Yesterday, the team here at Lumavate, along with the rest of the world, celebrated Customer Experience Day. We loved following along with the hashtag #CXDay on Twitter and reading everyone’s best articles, quotes and tips. Whether you joined in on all of the social media fun or couldn’t make the time, we’ve got you covered. Here are a few favorite customer experience articles that you can bring to your next water cooler conversation:

Articles and Videos:

Inside Emerson’s IoT-Fueled Evolution from Industry Week
When innovative technology meets customer experience, it’s revolutionary. Read all about Emerson’s success in taking their B2B Customer Experience to a futuristic level.

Measuring the ROI of Customer Experience from TeleTech
All the numbers you need in one neat and tidy infographic. This is your one-stop shop if you need stats to back up the business case for investing in CX.

How to Create Attachment To Your Brand with Customer Experience by Forbes
Forbes gives it to you straight. Step by step, here’s what you need to do to start ramping up that brand loyalty factor (hint: it’s all about the customer).

Holly Springs DMV Adds Cupcakes, Seating, More to Improve Customer Experience by CBS North Carolina
This story is the perfect example of a business going above and beyond to keep customers happy, even when it doesn’t necessarily have to. (Also we’re thinking about moving to Holly Springs after seeing those cupcakes.)

15 Reasons Your Customers Don’t Like You by Provide Support
It’s a shocking title, but take a look and you might find a bit of a wake-up call waiting for you.

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